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Frequently asked questions
Everything you need to know about booking excursions with us in Turkey.
How do I book an excursion?
Booking takes just a couple of minutes. Choose your tour, pick a date and the number of travellers, and complete the booking online. You’ll receive your e-ticket by email straight away.
Is hotel pickup included?
Most of our tours include complimentary hotel pickup and drop-off. The pickup details are shown on each tour page and confirmed in your booking email.
How do I pay?
You choose: pay securely online when you book, or pay in person on the day of the tour. Most tours need no payment up front, and a few premium tours ask for a deposit, which is stated on the tour page and in your booking confirmation.
Will I receive a ticket?
Yes. As soon as your booking is confirmed we email you an electronic ticket — just show it on your phone on the day of the tour.
Are your tours licensed and insured?
Absolutely. We are a registered member of TÜRSAB (Association of Turkish Travel Agencies), operating as Sunny Side Travel under Licence No. 16322, and every excursion is fully licensed and insured.
What language are the tours in?
All of our tours are led by professional, English-speaking local guides who know Turkey inside out.
Are the tours suitable for families and children?
Yes — many of our excursions are family-friendly and offer reduced child pricing. Child rates are shown on each tour page.
How can I contact you?
Our local team is available every day from 6 AM to 9 PM by phone and WhatsApp on +90 546 122 75 00, or by email at info@joinexcursions.com.
Still have questions?
Message us on WhatsApp or drop us an email — we reply fast.